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FAQ

FREQUENTLY ASKED QUESTIONS

  • HOW CAN I TRACK THE STATUS OF MY ORDER?

Once your order ships, a confirmation email will be sent to the email address used to make the purchase. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com or FEDEX.com) and enter the tracking number to check on the status of the delivery your package.

 

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

In stock orders are shipped same business day before 3 PM, EST. Once shipped, Priority Shipping 2-3 Day

 

  • MY ORDER STATUS STILL STATES PENDING AFTER 5 BUSINESS DAYS. WHAT DO I DO?

Please email us at contact@Stop6.net

 

  • WHERE IS MY ORDER SHIPPING FROM?

All online orders are shipped from our warehouse in Eustice, FL.

 

  • How Will Charges Appear on My Credit Card?

Your card will be billed by Stop 6 Highway Couture or Stop6.net

 

  • I Placed an Order Last Night, Why Hasn’t My Card Been Charged?

Whenever you place an order with us at Stop 6 Highway Couture, an Authorization Hold is placed on your card for the amount of your purchase. When we have completed fulfilling your purchase and it is ready to ship, we release the authorization hold and your card is then charged for any in-stock items shipped.

 

  • I Pre-ordered an Item. My Credit/Debit Card says there is an Authorization Hold for the amount of the item, but I haven’t received it yet. What’s going on?

Whenever you place an order at Stop 6 Highway Couture, an Authorization Hold is put on your card for the order, but not billed to your card. If in stock items are included in your purchase, we will ship those items. When we ship the in-stock items, the authorization hold for those items is released and your card is billed for the in-stock items. If you only purchase a pre-sale item, when we receive the item in our warehouse and ship it to you, the Authorization hold is released and your card is debited for the amount of the item on Pre-Sale. We must fulfill your pre-sale item purchase within seven business days, or the transaction is cancelled, and the authorization hold is removed. Please contact us with any questions at contact@stop6.net or 407.612.6457.

 

  • THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?

Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please email us to assist you in recovering the lost package.
USPS: 1-800- ASK-USPS (1-800-275-8777) / FedEx: 1-800- GO-FEDEX (1-800-463-3339)

 

  • WHAT IS YOUR RETURN POLICY?

If for any reason you are unsatisfied with your Stop 6 Highway Couture purchase, you can return the unwanted items to our warehouse within 30 days of receipt for a refund or exchange. A 15% restocking fee will apply to all returned items barring manufacturer defect. The 30 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our Returns and Exchange Policy for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.

 

  • MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?

Please log into your account and select the order with the damaged item and click the RMA Request Button. We will happily exchange your item.

 

  • DO YOU OFFER THE PURCHASE OF GIFT CARDS ONLINE?

Yes, gift cards will be electronically delivered to the recipient.

 

  • DO YOU SHIP TO MY COUNTRY?

At this time, shipping is available to any state in the United States including Hawaii and Alaska, along with several U.S. Territories.

 

  • DO YOU SHIP TO APO, P.O BOXES, AND FPOS?

Yes, we do! We realize there is no State option for most APO and FPO addresses. Therefore, please select CA, NY, or AL if unlisted.

 

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the following major credit cards: VISA, MasterCard, American Express.

 

  • I ATTEMPTED TO PLACE AN ORDER ONLINE, BUT A POP-UP ERROR MESSAGE APPEARED STATING THAT MY TRANSACTION WAS DECLINED. HOWEVER, THERE IS A CHARGE TO MY CREDIT CARD. WHAT HAPPENED?

What you see on your credit card statement is a pending charge that will go away in 1-7 business days and the funds will no longer be on hold by your credit card issuing bank.

 

  • CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?

The best way to make an order is to place it directly online, but we are always happy to talk to a real live person, too. If you are having difficulty, please do not hesitate to call us for assistance at 407.612.6457 during normal business hours.

 

  • DO YOU OFFER CATALOGS?

As our stock changes quickly the best place to find our latest looks is here at stop6.net

 

  • CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

 

  • I FORGOT TO USE MY COUPON CODE AND / OR POINTS. CAN I ADD THEM TO MY EXISTING ORDER?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

 

  • DO YOU HAVE A WISHLIST?

Yes, please create a User Account to access your personal WishList

 

  • I PUT SOMETHING IN MY SHOPPING CART AND IT DISAPPEARED. WHAT HAPPENED?

If you are inactive for approximately 15-20 minutes at a time, the basket may empty itself. Please make sure to sign in before placing any items in your basket for purchase.

 

  • THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?

Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.

 

  • I FORGOT MY PASSWORD. WHAT DO I DO?

You can use the Forgot My Password link on the website. If it fails to email you a new password, please email us at contact@stop6.net for further assistance.